Mortgage Field Services: Automated Data Processing

Mortgage field service companies that hire independent contractors need automated data processing software to remain competitive in the field services business. A service company with a dozen or more clients must provide a way for their field service reps to download and submit their inspections to just one website or program. Bombarding your reps with dozens of websites, programs, and systems will only lead to high turnover rates.

Mortgage companies and banks will send work orders to Mortgage Field Service companies for various reasons. Drive-by inspections, Property Inspections, Interior Inspections, and Occupancy Verification Inspections represent some inspections that a bank will send to a National, Regional, or Individual mortgage field servicing company. The “Nationals,” such as Safeguard Properties, LPS, M&M Mortgage Servicing, MSI, Five Brothers, A2Z, National Field Reps, etc., will hire Independent Contractors or “reps” to physically conduct the inspection out in the field.

Due to the current mortgage crisis, the need for qualified inspectors has never been greater. The “Nationals” have their hands full and are limited to the amount of training they can provide individual contractors. Good training leads to quality field service inspections. For this reason, many Mortgage Field Service companies are increasingly relying on Regional Companies to provide that training.

Usually, there is not enough volume in a zone or region for a Regional Company to limit itself to just one or two clients. A successful Regional Company will need to diversify not only the type of services it performs but also the number of clients it includes in its business.

The biggest problem the Regional Company faces while contracting with 20 to 30 different Nationals is all the different websites their inspectors have to log in to in order to submit their inspections.

The solution is for Regional Companies to utilize an Automated Data Processing program that can upload, download, and provide a means for their inspectors to conduct their inspections.

An Automated Data Processing program will eliminate the need for Regional Company inspectors to keep track of all the different websites and logins from all those different Nationals.

Some Data Processing companies will farm out the completed work orders to foreign countries, taking days to return them to the National client. This seems, at the very least, to infringe upon the security of homeowners who have no control over their inspection status or privacy. Quality Control procedures should not be left to an outside company. The Regional Company should address this issue while maintaining strict security.

The choices for the Regional Mortgage Field Service Company are limited to a small handful of processing companies that fully understand the needs of the industry. Companies such as BC Connect and In Field Express are expensive and do not have the flexibility that InspectorADE does. Some processing companies only allow you to import .csv files or .pdf files. InspectorADE can handle either of them.

The needs of the individual inspector should be considered before deciding which Data Processing program to use. InspectorADE allows the inspector to use paper, a laptop while offline, or their Android cell phone. Processing inspections with InspectorADE is instant. They go straight to the Regional Company for QC and can be delivered to the National within 10 to 30 minutes. Competitors to InspectorADE can take as long as 48 hours to process the inspections. In today’s market, this is not acceptable.

Successful companies like National Mortgage Field Services use InspectorADE for all their Automated Data Processing. InspectorADE has allowed NMFS to grow and expand its region and territories and add more national clients without worry. At .32 cents per inspection, this is less than half of any other processing company. If Automated Data Processing for your Mortgage Field Service business is important to you, InspectorADE is worth considering.

https://InspectorADE.com