LOCKBOX & ACCESS PROCEDURES
Lockbox inspections are one of the most important parts of verifying access to a property. Proper lockbox documentation prevents chargebacks, protects NMFS from liability, and ensures clients can confirm that the key works and the property is secure.
This page walks you through the required photos and proper steps every inspector must follow.
Required Lockbox Photos
1. Photo of the Lockbox on the Door
A broad photo of the front door shows a lockbox on the property.
Make sure the lockbox is centered, clear, and shows it attached to the door hardware.
2. Photo of the Lockbox Showing the Code
Once you locate the correct code from the work order, enter it into the lockbox, make sure it opens, close it back, and take a photo showing the code that opens the lockbox. The work order will show the lockbox code in the instructions.
3. Photo of the Lockbox Opened with Keys Showing
This is one of the most important compliance photos.
You MUST show:
The lockbox open
The keys inside
Before taking this photo, flip the keys so the key tag/code faces upward and can be photographed clearly.
4. Photo of the Key in the Door With the Door Partially Open
This proves the key actually works and gives legal confirmation that access was valid.
Your photo must show:
The key inserted into the door lock
The door is slightly open
The hinges or trim should be visible to show that the door really opened
This step prevents client disputes about “the key did not work.”
Additional Requirements
Always return the keys securely to the lockbox
Scramble the lockbox code after closing it
Never post key codes in comments or photo notes
If a lockbox is missing or damaged, take photos showing ALL the doors to the property to prove there are no lockboxes on the property.
Sometimes they will put the lockbox on the gas meter, the porch posts, on a water spigot, but generally they are found on the front or rear door to the property. Check for side doors as well.
If the key does NOT work, upload a photo attempt and write in the comments section of the inspection form that it did not work and the keycode you attempted to use.
Never force open a door or lockbox
Following these steps protects both you and NMFS from liability and ensures all client access requirements are met.